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How We Protect Your Privacy on rtp elangwin

When you open an account with us, your personal and payment information stays encrypted and compartmentalised away from public access.

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rtp elangwin How We Protect Your Privacy on rtp elangwin
CONTACT US

How to Reach Our Privacy Team

You have the right to ask us what data we hold about your account, request corrections, or ask us to delete information where local law permits. Get in touch through the channels below; our support team responds during operating hours and can escalate your request to our data officer.

Team online

Live chat

Open your account dashboard, scroll to the help icon in the bottom-right corner, and message our team. We respond Monday through Friday, 08:00 to 20:00 Jakarta time.

Email support

Send your privacy request to [email protected]. Include your account username and a clear description of what information you need or want to change.

Account settings

Log in, go to Settings > Privacy & Data, and manage your contact preferences, cookie consent, and data download requests directly from your account.

DATA HANDLING

How We Keep Your Information Safe

Your account password is hashed and never stored in plain text. Deposits via DANA, OVO, GoPay and QRIS are verified through bank-grade encryption before we add funds to your wallet.

Encryption standard

All transactions and login sessions use TLS 1.2 or higher. Your password is one-way hashed; we cannot see or recover it, only verify what you enter at login.

Payment verification

When you deposit via DANA, OVO, GoPay or QRIS, we confirm the transfer came from your registered account before crediting your wallet. Mismatched details block the deposit.

Withdrawal checks

Before sending funds back to your DANA, OVO, GoPay or QRIS account, we verify your identity and the destination matches your profile. Large withdrawals may request additional confirmation.

Cookie policy

We use functional cookies to keep you logged in and analytical cookies to see which games get played most. You can opt out of analytics cookies in Settings without losing platform access.

Data retention

Active account data is kept for the life of your membership. After closure, transaction records and basic account info are retained for seven years where local law requires; personal details are deleted sooner where permitted.

Your rights

You can request a copy of your data, correct inaccuracies, or ask us to delete information where local law permits. Submit requests via live chat, email, or your account settings page.

Privacy Policy Questions Answered

Your account login credentials are deactivated immediately. Transaction history and account identifiers are retained for seven years where local law requires for compliance and dispute resolution. Personal details like your name and address may be deleted sooner depending on your jurisdiction. Email [email protected] if you want confirmation of what we retain.

Yes. Log into your account, go to Settings > Privacy & Data, and select Download My Data. You'll receive a file with your registration details, deposit and withdrawal history, and any preferences you've set. Processing takes 24 to 48 hours. You can also request this by emailing [email protected].

We do not sell your personal data to marketers or third-party advertisers. We share payment information only with DANA, OVO, GoPay and QRIS processors and our bank to complete your deposits and withdrawals. We comply with legal requests from authorities where local law permits. Our privacy page lists any enforcement actions.

You never enter your payment app credentials on our site. Instead, you're redirected to DANA, OVO, GoPay or QRIS's own secure login, authenticate there, and authorise the transaction. We receive only a confirmation code; your actual payment details stay inside the payment app.

We use login cookies to keep you signed in and analytics cookies to track which games and tables get the most visits. You can disable analytics cookies in Settings > Privacy & Data without losing access to the lobby. Disabling login cookies means you'll be signed out after each session.

Go to Settings > Account Info and update your name, email or phone number directly. Changes to linked DANA, OVO, GoPay or QRIS accounts must be re-verified for security; our support team will walk you through this. Contact live chat or email [email protected] if you need help.

Our platform is for adults only. Accounts registered with false age information are subject to closure and forfeiture of funds. We do not knowingly collect data from anyone under the legal age of majority in their jurisdiction. If you believe a child's data has been collected, report it immediately to [email protected].

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